Refund Policy

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time.

In order to exercise your right of revocation, you must inform us (MapSteps UG (haftungsbeschränkt), Hessenthälchenweg 15, 63857 Waldaschaff, Germany, Tel .: +49 (0) 6021 8667782, E-Mail: [email protected]) through our support form about your decision to revoke this contract.

When requesting a refund, we respectfully ask that you meet the following refund policy conditions.

Eligibility conditions for a refund request:

  • You are within the first 14 days of the purchase of the plugin. We cannot grant refunds after the first 14 days of the original purchase.
  • Your issue(s) are not related to installing the plugin or to get the plugin to perform at its basic functions.
  • Your payment is not a renewal payment. We cannot grant refunds on renewal payments.
  • You have not purchased the Agency Bundle. Refunds will not be granted to purchases of the Agency Bundle.
  • You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the plugin will not work for you. Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
  • Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
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